01/21/2008 – Monday

9:00–6:00 Kyle Hancock & Helper

Began demolition. Did not set up adequate dust barriers.
Dining room covered in dust and rubble.

close

01/22/2008 – Tuesday

9:00–6:00 Kyle Hancock & Helper

Attempted to improve dust barriers
Did not clean or sweep dining room.
Continued demolition.

8:30–4:00 Star Mechanical Corp (2 Plumbers)

Cut steam and water to main bathroom above the kitchen.
Left without restoring water.

close

01/23/2008 – Wednesday

9:00–4:00 Kyle Hancock & Helper

Continued demolition.
Started framing before demolition completed.

8:30–4:00 Star Mechanical Corp (2 Plumbers)

Again, left without restoring water to the main bathroom.
Left behind some very odd plumbing and a big mess.
They notched our ceiling beams and then put the pipes right against the ceiling.
The inspector said this would not pass.

close

01/24/2008 – Thursday

No one came today.
Still no water in the main bathroom.

close

01/25/2008 – Friday

9:00–10:30 Kyle Hancock & Helper

Did not restore the dust barrier between kitchen and dining room.
Completed most, but not all gutting.
Left without cleaning sufficiently for floor installation.

8:30 Star Mechanical Corp (2 Plumbers)

Told to leave by homeowner.

Emailed letter to Ronen Betzalel at MyHome in anticipation of tonight's meeting.

7:00PM Met with Randal deLandry at MyHome

We met regarding our concerns with the way the project was being run.
Randal agreed to run the job to the end.
Asserted that no change orders were sent to us.
Structural engineer suggested sistering sagging kitchen ceiling beams.
Randal agreed that we’d lose floor in main bath if they jack it up.
We learned Brian McGuire is head of production.
Admitted MyHome had never worked with the subs sent to our job site.
Reiterated that contractors must be on a list of approved vendors.
Randal will come back Saturday, possibly with Ronen.
Agreed to use steel pipe for the steam rerouting.
Randal admitted not measuring for pipe routing to begin with.

close

01/26/2008 – Saturday

3:00 * Randal & Ronen come to evaluate house

said job will start Monday or Tuesday.
Will let us know on Monday
agreed to let us use own plumber since they’re having a shortage of good plumbers themselves.

close

01/28/2008 – Monday

12:30 * Randal, Caju & Brian inspect the site

close

01/29/2008 – Tuesday

9:10 * Randal here for start.

9:20 – 6:00 * Caju & workers begin

close

02/11/2008 – Monday

Pass Plumbing Inspection (homeowners’ plumber).

close

02/13/2008 – Wednesday

Pass Electrical Inspection (homeowners’ electrician)

close

02/15/2008 – Friday

9:00 – 12:00 * Insulation installed

close

02/19/2008 – Tuesday

Building Inspector OK’s Insulation

close

02/21/2008 – Thursday

12:00 – 2:00 * Caju

finishes framing adjustments
Randal requests third installment of $6500. We say, given circumstances, a reevaluation of payment schedule is in order.

close

02/22/2008 – Friday

Tapers expected, but not here, because of snow?

close

02/25/2008 – Monday

10:00 * Randal here at my request

door frames need to be removed
old molding needs to be removed
vent needs to be removed & closed up
framing errors need to be corrected

11:30 – 5:00 * Drywall

complete drywall

12:30 - 2:00 * Framers

finishes framing adjustments

close

02/26/2008 – Tuesday

9:45 * Tapers not here. Call Randal.

10:00 * Randal leaves message saying they should be here shortly.

11:20 * Call Randal just as Tapers arrive. Sitting in truck eating

11:35 –3:30 * Tapers work.

close

02/27/2008 – Wednesday

12:30 * No one here. Call Randal.

3:00 * Haven’t heard from Randal. Call him. Says Tapers wanted to wait 24 hrs for spackle to dry. They will be here Thursday & Friday 8:30.

close

02/28/2008 – Thursday

8:15 – 12:00 * Tapers

close

02/29/2008 – Friday

10:00 * No one here. Call Randal.

12:00 – 3:00 * Tapers

close

03/01/2008 – Saturday

8:30 – 3:00 * Tile

lay mud

12:30 * Randal pops in

close

03/02/2008 – Sunday

8:15 - ?:00 * Tile

lay tile
workers cut tile in laundry room, left mess

close

03/03/2008 – Monday

8:15 – 2:00 * Painters

primer coat

close

03/04/2008 – Tuesday

9:30 – 3:00+ * Painters

final coat (missed ceiling in front of powder room)

close

03/05/2008 – Wednesday

9:30 – 3:00 * Kristian

grout

close

03/06/2008 – Thursday

8:30 * Cabinets expected.

9:30 * No one here. Call Randal. Cabinets not coming until noon.

11:30 * Finish Carpenters & Randal

unpack boxes & note errors/mistakes with cabinets & framing (too many to install any but bathroom vanity)
Randal leaves & Carpenters install vanity.
Carpenters leave without cleaning up boxes & saw dust (see picture)

3:00 * Call Randal

l ask to have someone come & clean up. He says Kristian will be by tomorrow & Randal will come by to check out cabinets again with someone else.

close

03/07/2008 – Friday

9:00 – 10:00 * Kristian & worker.

Throw away most of the boxes, leave some boxes, leave garbage (ie coffee cups, etc), don’t clean up floors, don’t bring old doors out. Says dumpster is too full. He will tell Randal.

I make note of damages & errors in cabinetry.

5:00 * Randal & Cabinet people never show, never contact.

close

03/08/2008 – Saturday

11:00 * Leave message for Randal on his cell phone inquiring about cabinet status

Homeowners clean out dining room.

close

03/09/2008 – Sunday

Homeowners clean out laundry room.

close

03/10/2008 – Monday

9:52 * Randal leaves message: cabinets will be in by end of week, next week the latest.

10:00 * Call Randal & tell him that there are more damages/mistakes with cabinets than he originally noted. Ended by telling him we want MyHome to reimburse us & get out. Randal says he’ll have Ronen call me.

close

03/13/2008 – Thursday

5:30 * Brian & Ronen come & note kitchen errors & to do’s. Brian will email us a list of everything that was going to be done & a date of arrival for cabinetry.

close

03/17/2008 – Monday

Haven’t received any info from Brian to date. Reached Brian on his cell. He said that he didn’t have our email address at his home & he would get the email to us now. He also said that since cabinets were ordered on Friday, he hadn’t received confirmation from manufacturer yet. Dean texted Brian his email address. Dean also expressed concern for measurements along dining room/kitchen wall. Brian said they’re fine.

close

03/18/2008 – Tuesday

Still no email or call from Brian.

close

03/19/2008 – Wednesday

Have not received any emails or phone calls from Brian. Called his cell & left message asking him to call us.

close

03/20/2008 – Thursday

Still no email or call from Brian.

close

03/21/2008 – Friday

Still have not received any emails or phone calls from Brian. Called his cell & left message asking him to call us.

Called MyHome. Brian not in. Spoke with Randal. Randal said manufacturer will have lower cabinet boxes by Wed 3/26 or Thurs 3/27, so that granite can be templated.

close

03/28/2008 – Friday

Cabinet have not been delivered with no word from MyHome since we contacted them Friday, 03/21.

Send Brian email noting failure to deliver cabinet boxes & his failure to provide us with a list of work to be completed by MyHome. Brian calls Dean to say cabinet boxes are now expected Tuesday, 04/01 or Wednesday, 04/02 & can then be installed, hopefully, on Thursday, 04/03.

close

03/17/2008 – Monday

Haven’t received any info from Brian to date. Reached Brian on his cell. He said that he didn’t have our email address at his home & he would get the email to us now. He also said that since cabinets were ordered on Friday, he hadn’t received confirmation from manufacturer yet. Dean texted Brian his email address. Dean also expressed concern for measurements along dining room/kitchen wall. Brian said they’re fine.

close

03/18/2008 – Tuesday

Still no email or call from Brian.

close

03/19/2008 – Wednesday

Have not received any emails or phone calls from Brian. Called his cell & left message asking him to call us.

close

03/20/2008 – Thursday

Still no email or call from Brian.

close

03/21/2008 – Friday

Still have not received any emails or phone calls from Brian. Called his cell & left message asking him to call us.

Called MyHome. Brian not in. Spoke with Randal. Randal said manufacturer will have lower cabinet boxes by Wed 3/26 or Thurs 3/27, so that granite can be templated.

close

03/28/2008 – Friday

Cabinet have not been delivered with no word from MyHome since we contacted them Friday, 03/21.

Send Brian email noting failure to deliver cabinet boxes & his failure to provide us with a list of work to be completed by MyHome. Brian calls Dean to say cabinet boxes are now expected Tuesday, 04/01 or Wednesday, 04/02 & can then be installed, hopefully, on Thursday, 04/03.

close

04/02/2008 – Wednesday

11:51AM Received call from American Best Cabinetry

They ask if anyone from MyHome contacted us to let us know the cabinets were being delivered today at 2:00 PM.
Told her that no one has contacted us & that we wouldn’t be home until 2:30.
She says she will inform the driver.

2:55PM Driver Arrives.

No one is here from MyHome to unload the truck & bring boxes into house.
We call MyHome.
Told Randal someone needed to get here ASAP because I had to leave to pick up kids from school. He said, “Done.”

3:10PM No one here from MyHome yet.

Told Driver to inform MyHome person when they arrive that I will be back shortly.

3:35PM Brian waiting at house.

He brings boxes in and unpacks and inspects cabinets.
He says he will speak to carpenters at the end of the day to see if they can come.
If so, then they will be here tomorrow, Thursday, 04/03.

6:30PM Brian called.

say the carpenters would be here tomorrow, Thursday, 04/03 around 8:00 – 8:30AM.

close

04/03/2008 – Thursday

8:00AM Brian text messages us.

Says the finish carpenters won’t be coming today.

10:00AM–2:30PM Finish Carpenters.

They said, “Things keep changing” and could come after all.
Carpenters need current layout plans which are not on site (if they exist at all).
We call MyHome. Brian, Randal, and Ronen are all in a meeting.
We leave messages (voicemail & text) for them that the carpenters have arrived and have requested direction.

10:22AM Finish Carpenter

Says he is going to go to MyHome to speak to someone since he can’t get in touch with anyone there either.

10:50AM Brian calls.

Says he's on his way to the house.

10:55–11:35AM Brian arrives on site.

Gives carpenters direction.

2:30 Finish Carpenters leave.

Have installed base cabinets and two upper cabinets.
According to the carpenters these upper cabinets will have to be removed because they forgot about the crown molding.
Carpenters say Brian is aware that they are “done.”
According to Brian, the rest of cabinets will be arriving some day next week.

Evening

Homeowners inspect cabinetry installation.
There is new damage to lower drawers next to pantry.
Floor is left a mess.
Carpenters used homeowners’ garbage cans to discard waste.
Left sawdust under sink cabinet from drilling rough plumbing openings.
Cabinets appear crooked and are not level
Cabinets need to be squared with flooring.

7:00PM Called Brian.

Homeowners describe the above concerns
Brian says he’ll come by tomorrow between 12 -2.
Says he has a meeting ending at 12 and another meeting at 2.

close

04/04/2008 – Friday

12:30PM We call Brian.

Tell him we're running late so please come closer to 2PM.

12:35PM Brian leaves message.

Says he got the message, is 10-15 mins away.
Says hopefully, we'll be there, because he has a meeting in Manhattan at 2:00 PM.

11:00PM Homeowners email MyHome founder Mayan Metzler

We tell him we're at extremely frustrated.
We request that he contact us.

11:20PM Homeowners receive email receipt that our email was read.

close

04/07/2008 – Monday

9:30AM Brian still hasn't contacted us

We call Brian and leave him a message asking him to come by.
We want him to look at our concerns with the cabinets.

close

04/08/2008 – Tuesday

9:00AM We get a message from Brian.

Asks if 3:00 is "still ok" for today.
We want hom to look at our concerns with the cabinets.

9:15AM We calls Brian back.

We ask what he's talking about.
Brian explains that the cabinet reps are questioning MyHome's claims that the cabinets are damaged and they want to come by and see for themselves.

9:35AM Dean calls Brian again.

Tells him they must be here by 2:30, because Rosalie has to pick up children from school.
He also vents his frustration at the way MyHome has mismanaged this project & been taking advantage of us.

2:40PM Brian, Randal, Ronen & American Best Rep arrive.

They are not here to address our concerns with the installation.
They are here at the request of the cabinet rep. They ask to see the damages.
I ask them if they want to see the damages from the installers or the damages that were noticed upon first inspection after unpacking.
I showed them everything.
Upon viewing the quality of the installation thus far, the cabinet rep is skeptical that damages came from manufacturer.
He says that MyHome has had these cabinets in their posession for months.
He doesn't know how many times they've been moved nor how they were handled.
He walks out saying that this is MyHome's problem.
I proceed to tell the MyHome reps that I've been without a kitchen for nearly 80 days and that I have filed a complaint with the BBB, have emailed Mayan & am considering contacting my lawyer.
Ronen walks out saying that if I want to fight this in court, we'll fight it in court
He says he could have someone here Monday to fix everything, but if I don't want to that's fine.

We log a complaint with the Better Business Bureau.

It is case #80022920.

close

04/09/2008 – Wednesday

2:30PM We send a certified letter to MyHome.

Letter states that MyHome has 2 weeks from receipt of letter to complete the kitchen or we will proceed with legal action.

close

04/12/2008 – Wednesday

Receive receipt.

Confirms letter was delivered to MyHome on Friday, 04/11/2008.

close

04/16/2008 – Tuesday

We leave message on Brian's cell.

We ask if he received the letter.
Brian texts back: "I got the letter."

close

04/21/2008 – Tuesday

We file the first lawsuit in Bergen County.

This lawsuit is to recover the money we gave MyHome for our cabinets.

close

04/23/2008 – Wednesday

We receive receipt that Bergen County got the first lawsuit.

close

04/24/2008 – Thursday

We are contaced by the law office of M. Angelo Genova III.

We received a phone message.
This is regarding the Better Business Bureau complaint.

close

04/25/2008 – Friday

We file the second lawsuit in Bergen County.

This lawsuit is to recover the money we gave MyHome for labor.

We return the phone call from M. Angelo Genova III.

The secretary informs us that the attorney will return our call on Monday.

We receive confirmation that MyHome was served lawsuit one.

close

04/28/2008 – Monday

We receive information that the Better Business Bureau has resolved the complaint against MyHome.

We respond that the matter is not resolved.

We speak with M. Angelo Genova III

He has become aware that we have filed suit against MyHome.
He asks if we want MyHome to deliver services or to pay us.
We tell him we have tried working with MyHome for three months and would like a judge to review the case.

close

04/29/2008 – Tuesday

We receive receipt that Bergen County got the second lawsuit.

close

05/29/2008 – Thursday

We receive a certified letter from MyHome's lawyers demanding that we cease and desist www.myhomeisbad.org.

We call the Saddle River office of Lewis & McKenna.
We leave a message requesting Duncan G. Cameron, the attorney representing MyHome, call us back
We miss Duncan G. Cameron's return call & decide to let it go.

We receive an uncertified letter responding to our lawsuits (technically only our first suit) & countersuing for:

Count One (Breach of Contract)
Count Two (Unjust Enrichment/Quantum Meruit)
Count Three (Breach of the Covenant of Good Faith and Fair Dealing)
Count Four (Theft of Defendant's Domain Name myhomeus.com and Defamation)

	Day without working kitchen
	Full day of MyHome work (11)
	Partial day of MyHome work (9)
	Homeowner's plumbing day

	IS BAD!!!
home \| detailed log \| photos \| legal